Refund & Return Policy

Return Eligibility

Returns are accepted within 14 days of delivery. To qualify, items must be unused, in their original packaging, and include all provided accessories.

Custom & Personalized Items

Personalized and custom-printed products, including Custom Cards, are final sale and ineligible for return or exchange. This exclusion does not apply to items that arrive defective or damaged.

Damaged or Incorrect Items

If an item arrives defective, damaged, or incorrect, please contact us with photographic evidence before initiating a return. Do not ship items back unless explicitly instructed, as disposal fees may apply. We will arrange a replacement or full refund, including return shipping costs.

How to Initiate a Return

To start your return process, please email support@blinq.me with your order number to receive return instructions.

Shipping Fees & Address

• Change of mind: the customer covers return shipping.
• Our error (defective, damaged, or incorrectly shipped): Blinq will cover return shipping.

Do not ship any item back until your return has been approved. Once approved, we'll email you the return address and instructions. Returns sent without prior approval may not be accepted.

Refund Process

Where an item qualifies for a return, we'll offer a replacement or exchange first; a refund is available if you prefer. Refunds are issued to the original payment method within 5–10 business days of the returned item being received and inspected at our fulfillment center. Original shipping charges are non-refundable.

Exchanges & Sale Items

• Exchanges: Contact us to swap an item for a different product or variant.
• Promotional Items: Promotional and sale items, and any order placed with a discount code, are final sale — no returns or exchanges except where an item arrives defective or damaged.